Effective Date: July 5, 2023
Thank you for shopping with Pajama Hammocks. We strive to provide you with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy for unworn items. Please review the following policy carefully before initiating a return.
1. Eligibility for Returns:
1.1. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unworn, unwashed, and with all original tags attached.
- The return must be initiated within 30 days from the date of purchase.
- Proof of purchase, such as the original receipt or order confirmation, must be provided.
1.2. The following items are not eligible for return:
- Items marked as final sale or clearance.
- Undergarments, swimwear, and intimate apparel.
- Personalized or custom-made items.
2. Return Process:
2.1. To initiate a return, please follow these steps:
- Contact our customer service team either by phone or email to notify them of your intent to return.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Wait for our customer service team to provide you with a Return Authorization (RA) number and further instructions.
2.2. Please ensure that the item(s) are securely packaged and include all original packaging and accessories.
2.3. You are responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
2.4. We recommend using a trackable shipping service and insuring the package, as we cannot be held responsible for lost or damaged returns.
3. Refund Process:
3.1. Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
3.2. If the return is approved, a refund will be issued to the original payment method within 10 days of approval. Please note that the refund may take additional time to reflect in your account, depending on your financial institution.
3.3. If the return does not meet the eligibility criteria or is received outside the 30-day return period, we reserve the right to refuse the return and the item(s) will be sent back to you at your expense.
4.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to initiate a return and then place a new order for the desired item.
5. Damaged or Defective Items:
5.1. If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions for returning the item and arrange for a replacement or refund, including any applicable shipping costs.
6. Store Credit:
6.1. If you prefer store credit instead of a refund, please notify our customer service team during the return process. Store credit will be issued in the form of a gift card and can be used for future purchases.
7. Changes to the Policy:
7.1. We reserve the right to modify or update this Returns and Refunds Policy at any time without prior notice. Please check our website for the most recent version of the policy.
If you have any questions or need further assistance regarding our Returns and Refunds Policy, please contact our customer service team.